I am delighted to see hospitality reopen and begin to come back to life, but with this also comes a whole new set of challenges. Staff shortages, overworked team members and a lack of skilled/trained staff are all adding to the strain of what should otherwise be an enjoyable time for us all. I am available to offer my years of experience to your teams to motivate, encourage and train where necessary to make sure your service is where it needs to be.
The Best time to maximise attention and deliver inspiration is at the briefing. I will follow up with coaching during service.
The foundation of the trainings will inspire the team and place the focus on customer care including;
• Understanding hospitality
• The art of ears, eyes, hands and knees
• The first impression
• The best times to speak to guests and how to read their body language
• How teamwork can build confidence and a more successful business
• Why the last impression is just as important as the first
• How to create the power of a brilliant briefing
• How to gradually elevate the whole team to perform higher standards than they thought possible
• Why product knowledge is the key to helping guests with their choices and increase sales
• Using up selling as part of a healthy guest/ server relationship
• Diffusing difficult situations with ease and grace
• Creating a long lasting impression
PROCEDURE
There is no good leadership without being hands on. So we will focus on real life experience and direct, advice and intensely drive the team “on the job training”, for a few hours during each session.
Briefings will be the key to motivating the team, to check grooming, product knowledge & standards and create a “training point of the day”
Brett Graham, Head Chef
The Ledbury London
john@johnpdavey.co.uk